Your privacy and our policies: privacy information at Klinikk Hausken.

1. Who we are

This privacy statement applies to the following websites operated by Klinikk Hausken AS: www.klinikkhausken.co.uk, www.klinikkhausken.no and info.klinikkhausken.no. Klinikk Hausken AS is a fertility clinic with departments in Oslo, Bergen, Stavanger and Haugesund, Norway. We are the controller of all personal data collected through these websites.

Privacy contact: Camilla Libra Dibley, camilla@klinikkhausken.no Klinikk Hausken, Postboks 4113, 5531 Haugesund, Norway.

2. What information we collect

When you use our contact forms, order forms or consultation request forms, we may collect:

• Your name and contact information (email address, phone number)
• Your country of residence and general location
• Medical background information you choose to share through our forms
• Technical identifiers such as ad click IDs (e.g. GCLID) which can be registered when you access our website via an advertisement

3. How we use your information

We use the information you provide to us for the following purposes:

To respond to your inquiry and provide health care: When you submit a contact or booking form, we use your information to respond, schedule consultations and coordinate your processing.

To communicate with you: We may contact you by email or telephone regarding your inquiry, appointment or treatment, including through our patient portal.

To measure and improve our advertising: We use encrypted (pseudonymised) versions of your contact details, such as your email address, to measure whether our online ads reach people who go on to become patients. This data is shared with our advertising platforms (such as Google Ads) in encrypted form so that it cannot be read by third parties. They are used solely to measure ad effectiveness and are not used to build marketing profiles, send you additional advertising or direct remarketing towards you. You can opt out of this at any time by contacting us.

To improve our website: We use anonymised and aggregated analytics data to understand how visitors use our websites so that we can improve the user experience.

4. Legal basis for processing

In accordance with the General Data Protection Regulation (GDPR), we process your personal data on the following grounds:

Consent: When you submit a form on our website, you actively consent to us collecting and using your information for the purposes stated. You can withdraw your consent at any time by contacting us.

Legitimate interest: We have a legitimate interest in measuring the effectiveness of our advertising to ensure that we reach people who may benefit from our services. We do this using pseudonymised data and have considered that this does not override your rights or freedoms.

Fulfillment of agreement: When you book a consultation or initiate processing, the processing of your personal data is necessary to fulfill our agreement with you.

5. Who we share your information with

We do not sell your personal data. We share information only with the following categories of service providers, and only to the extent necessary:

Healthcare and Ordering Platforms: HIPAA compliant form providers and appointment systems that securely process your orders and inquiries.

Website and communication tools: Our website hosting platform, live chat service and analytics tools, which help us operate the website and respond to inquiries.

Ad Platforms: Encrypted contact data is shared with advertising platforms such as Google solely for the purpose of measuring ad performance, as described in Section 3. These platforms cannot use this data to contact you or build profiles about you.

Server-side tracking services: We use a server-side tracking service to securely process and forward conversion data to our advertising platforms. This service may receive encrypted contact information and technical identifiers solely for the purpose of delivering this data to the advertising platforms described above. The service does not use your data for its own purposes and is GDPR compliant and ISO27001/SOC2 certified.

All service providers are contractually obliged to process data only according to our instructions and in accordance with applicable data protection legislation.

6. International Data Transfers

Some of our service providers are based outside the European Economic Area (EEA), including in the United States. Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, or the service provider's participation in a recognised data protection framework.

7. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to ensure the proper functioning of the website, understand how visitors use the website, measure the effectiveness of our advertising, and operate our live chat function for users who consent to this. For visitors in regions where consent for cookies is required by law (such as the EEA and the UK), we use a consent banner to collect your preferences before non-essential cookies are activated. For visitors in other regions, non-essential cookies may be activated automatically in accordance with local rules. You can manage your cookie settings at any time through the consent banner (where available) or through your browser settings.

8. How long we keep your data

We retain your personal data only for as long as it is necessary for the purposes described in this statement:

Inquiry and contact form data: Deleted within 12 months if a treatment relationship is not established.

Patient records: Store in accordance with Norwegian health legislation.

Ad impact measurement data: Encrypted data shared with ad platforms is retained by those platforms in accordance with their own data retention policies. We delete our internal records of this data within 12 months.

9. Your rights

Under the GDPR, you have the right to:

• Gain insight into the personal data we hold about you
• Request correction of incorrect information
• Request deletion of your data
• Objecting to treatment based on legitimate interest (including ad effect measurement)
• Withdraw consent at any time
• Request a portable copy of your data
• Complaint to a supervisory authority (Datatilstyrelsen i Norge, or your local supervisory authority)

To exercise any of these rights, please contact Camilla Libra Dibley at camilla@klinikkhausken.no. We will respond within 30 days.

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All sensitive information submitted through our websites is encrypted both during transmission and storage. Our form and order providers adhere to strict health data security standards, including HIPAA.

11. Links to other websites

Our websites may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements when you visit them.

12. Social Media

Klinikk Hausken has profiles on Facebook and Instagram. We encourage you not to share sensitive personal or medical information via social media. Use our contact form, patient portal or telephone for sensitive communications.

13. Amendments to this Statement

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Last updated: Mar 12, 2026